Terms and Conditions

4.1 Free Plan

• Access to event content is available for 30 days from event creation.
• After the 30-day period, access to events and their content will be restricted.
• We reserve the right to delete free plan events and associated content at any time after the initial 30-day period.
• We may also delete content immediately in case of Terms violations.

4.2 Paid Plans — Term and Renewal

• Yearly subscriptions have a minimum term of twelve (12) months. After the initial term, the subscription renews automatically for additional twelve-month periods until cancelled.
• Monthly subscriptions concluded before 18 September 2026 have a minimum term of one (1) month and renew automatically at the end of each monthly billing period until cancelled.
• Cancellation during a renewed yearly term: once your initial twelve-month term has elapsed and your subscription has automatically renewed, you may cancel the renewed term at any time with one (1) month's notice to the end of the following month. Cancellation during a renewed term takes effect on the last day of the month following the month in which we receive your notice; you remain liable for any payments already invoiced for that period and no refund is issued for the unused portion. To exercise this right, contact [email protected]. (During the initial twelve-month term, the cancellation rules in Section 4.4 apply.)
• Content remains accessible for the duration of your active subscription. Storage quotas and retention periods vary by tier as listed on the pricing page.
• We will provide reasonable advance notice of any material change to plan pricing, retention, or features.

4.3 Upgrades, Downgrades, and Plan Changes

You may change your plan at any time from the pricing page. Plan changes follow these rules:

• Upgrades on a USD yearly plan take effect immediately. We use Stripe's standard proration: the unused portion of your current plan is credited and applied to the cost of the new plan, and any remaining difference is charged to your saved payment method on the same day. Your next regular invoice is issued at the new plan's price.
• Downgrades on a USD yearly plan are scheduled for the end of the current billing period. You retain access to your current plan until the end of the period you have already paid for, and the new plan begins at the next renewal date. No refund is issued for the unused portion of the current plan.
• For subscriptions concluded before 18 September 2026 (EUR): moving to a higher tier is completed through a new checkout, and the new USD yearly price takes effect at the end of your current billing period, with no proration and no charge before that date. Moving to a lower tier takes effect at the end of your current billing period; you keep the tier you have paid for until then.
• A scheduled change replaces the automatic renewal at the previous tier — your subscription transitions to the new plan instead of renewing at the old one.
• You may cancel a scheduled change any time before it takes effect by selecting a different plan or by re-selecting your current plan.

4.4 Cancellation

• You may cancel your subscription at any time from the pricing page by clicking "Cancel Subscription".
• Cancellation takes effect at the end of your current billing period.
• Your subscription remains active and you continue to have access to all paid features until the cancellation date.
• On the cancellation date, your account is moved to the Free plan and the retention rules in Section 4.1 apply.
• You may reactivate a cancellation at any time before it takes effect; once cancellation has taken effect, you may re-subscribe at any time.

4.5 Payment, Invoices, and Failed Payments

• Payment is processed by our payment service provider, Stripe. We do not store your full payment card details on our servers.
• Invoices are issued automatically for each successful payment and are available in your account or via email.
• If a recurring payment fails, we will retry the charge according to Stripe's standard retry schedule. After repeated failed attempts, your subscription may be marked past-due and ultimately cancelled.

4.6 No Refunds

Subject to the right of withdrawal in Section 4.7 and any mandatory consumer rights under applicable law (including the Australian Consumer Law and, for EU consumers, EU consumer protection law), all payments are final and non-refundable. We do not refund the unused portion of a subscription if you cancel, downgrade, or stop using the Service before the end of the paid period.

4.7 Right of Withdrawal (consumers in the EU)

If you are a consumer resident in the European Union, you have a statutory right to withdraw from a paid subscription contract within fourteen (14) days from the date the contract is concluded, without giving any reason. To exercise this right, you must inform us by an unambiguous statement (e.g. an email to [email protected]) of your decision to withdraw. To meet the deadline, it is sufficient that you send the communication before the withdrawal period has expired.

Exception for digital services: by expressly requesting that we begin providing the paid service before the end of the fourteen-day withdrawal period (which we treat as the case for any paid subscription whose features you actively use during that period), and acknowledging that your right of withdrawal expires once the service has been fully provided, you consent to the immediate execution of the contract. In practice, by selecting "Confirm and pay" / "Continue to checkout" in our pricing flow and beginning to use any paid feature within the fourteen-day window, you are taken to have given that consent.

Effects of withdrawal: if you withdraw validly within the deadline and have not yet used any paid feature, we will refund all payments received from you without undue delay and no later than fourteen (14) days after we receive your notice of withdrawal, using the same payment method you used for the original transaction. If you have already used the paid service during the withdrawal period, you may owe us a proportionate amount for the part of the service performed up to the time you notified us of your withdrawal.

4.8 Recommendation: Backup Your Photos

• We recommend downloading and backing up important photos independently of our Service.
• We are not responsible for data loss due to account termination, plan expiration, or any other reason, except to the extent liability cannot be excluded under applicable law.

4.9 Merchant of Record

For subscriptions purchased from 18 September 2026, Stripe acts as merchant of record and is the seller for that transaction. Stripe handles applicable taxes, and appears on your receipt and card statement accordingly. North Arrow Pty Ltd remains the provider of the Service and your contracting party for the Service itself. Subscriptions concluded before 18 September 2026 are billed directly by North Arrow Pty Ltd.

5.1 Prohibited Activities

• Using the Service for commercial content distribution or as a general-purpose hosting platform
• Automated, bulk, or systematic downloading of content
• Sharing event links publicly (e.g., on social media, forums, or public websites) in a manner that causes excessive traffic
• Operating the Service as a content delivery network (CDN) for third parties
• Any use that places unreasonable load on our infrastructure

5.2 Prohibited Content

You may not upload, share, or transmit any content that:

• Contains sexually explicit or pornographic material
• Depicts child sexual abuse material (CSAM) — any such content will be immediately removed and reported to the appropriate law enforcement authorities
• Depicts graphic violence, gore, or animal cruelty
• Contains malware, viruses, trojans, or other harmful code embedded within files
• Violates any applicable local, national, or international law or regulation
• Infringes on the intellectual property rights of others
• Contains content that promotes terrorism, hate speech, or discrimination

5.3 Automated Content Moderation

• We reserve the right to remove any content at our sole discretion, including content we determine is inconsistent with the intended purpose of the Service — sharing photos and videos from real-world personal events such as weddings, parties, trips, and gatherings — without obligation to provide a reason
• All uploaded content is automatically scanned for policy violations using automated content analysis and malware detection systems
• Content that clearly violates our policies may be automatically removed without prior notice
• Content flagged for potential violations may be temporarily restricted from public view pending manual review
• If you believe your content was incorrectly flagged or removed, you may contact us at [email protected] to request a review

5.4 Infrastructure Provider Compliance

Content hosted on our Service must also comply with the acceptable use policies of our infrastructure providers, including Cloudflare and Supabase. Violations of upstream provider policies may result in immediate content removal and account termination, regardless of whether the content otherwise violates these Terms.

5.5 Enforcement

• We monitor bandwidth, usage patterns, and uploaded content to identify potential abuse and policy violations
• We reserve the right to throttle, restrict, or suspend access to events consuming excessive bandwidth
• Accounts that violate our policies may be suspended or terminated without refund, subject to mandatory consumer law
• We may require users with excessive usage to upgrade to a paid plan
• Repeated violations will result in permanent account termination

5.6 Content Discretion & Age Requirement

The Service is designed for sharing photos and videos from real-world personal events such as weddings, parties, trips, and gatherings. We reserve the right to remove, without prior notice, any content we determine in our sole discretion to be inconsistent with this purpose, including but not limited to: sexually suggestive content, content unrelated to any identifiable event, or content that uses the Service as a general-purpose image hosting platform.

Users must be at least 16 years of age to use the Service. By uploading content, you represent that all identifiable persons depicted have consented to the upload, and that no depicted person is under 16.

5.7 Community Reporting

Any viewer of an event may report content they believe is inconsistent with these Terms via the Report button in the event gallery. Reports are reviewed by our moderation team. You may also report content by emailing [email protected], including a link to the event and a description of the concern. We will act on reports at our sole discretion and are not obligated to notify the reporter of the outcome.